Symptoms:
When you access the page containing Dynamic Web TWAIN control with IE, you might encounter this error message:
When you access the page containing Dynamic Web TWAIN control with IE, you might encounter this error message:
Cause:
The DEP of Windows or an malicious add-on of IE.
Resolution:
Please try the following steps:
The DEP of Windows or an malicious add-on of IE.
Resolution:
Please try the following steps:
1.
Disable DEP
for Internet Explorer. To do this, please go to IE ->
Internet Options and uncheck Enable memory protection
to help mitigate online attacks under
Security.
2. If the first step doesn't solve the issue, please go
to My Computer -> Properties ->
Advanced -> Settings ->
Performance -> Data Execution Prevention
and select the item labeled "Turn
on DEP for essential Windows programs
and services only".
3. If the above doesn't solve the issue, please disable all
add-ons of IE and then enable them one by one to find which add-on is
responsible for the error.
If you can't solve the issue after all the steps above, please feel free to contact us at twainsupport @ dynamsoft.com.
If you can't solve the issue after all the steps above, please feel free to contact us at twainsupport @ dynamsoft.com.
