Yes, free technical support is included.
You can contact us via:
1. Email: 
or 
2. LiveHelp: http://www.dynamsoft.com/support/livehelp.aspx
3. Telephone: 1-877-605-5491 (Toll-free)
1-604-605-5491
Also, SourceAnywhere Hosted provides a free tech support ticket system for all Hosting Plans.
