Knowledge Base

Category » General Questions

There were 26 articles found in this category:

1. How to pay my invoice or quote?
   For Dynamic .NET TWAIN v6.x and lower versions only, for V7.x+ please refer to http://developer.dynamsoft.com/dnt/kb To pay your invoice or quote, you can choose one of the following ways: 1. To make payment by credit card (Visa, Master and Amex) or PayPal, please visit the payment page below: ...
2. How to pay my invoice online through credit card or PayPal?
   For Dynamic .NET TWAIN v6.x and lower versions only, for V7.x+ please refer to http://developer.dynamsoft.com/dnt/kb To make payment through credit card (Visa, Master and Amex) or PayPal, please visit the payment page below: https://www.dynamsoft.com/secure/dynamsoft_purchase2.aspx?PN=Invoice/Q ...
3. How to submit a emergency ticket?
   If you get any emergeny issues when using Dynamsoft hosting services (SourceAnywhere Hosted, SCM Anywhere Hosted or Dynamsoft TFS Hosting), for example, you failed to connect to the service(s), you can submit an emergency ticket via web portal. So our team will get notification immediately and ...
4. Dynamsoft Products News List
   For Dynamic .NET TWAIN v6.x and lower versions only, for V7.x+ please refer to http://developer.dynamsoft.com/dnt/kb Dynamsoft is the leading developer of version control software and TWAIN SDK. Please find below the What's New list of Dynamsoft products: Product Name What's New Page Vers ...
5. Using SVN with SourceAnywhere Hosted
   SourceAnywhere Hosted provides multiple type of clients (e.g. Windows/Java GUI Client, VS Integration, Eclipse, Dreamweaver plugins, Command Line, SDKS) to meet the different needs of our customers. However, we get requests on how to use SourceAnywhere with enviroments like Windows Explorer, XC ...
6. Which version control solution should I choose?
   Dynamsoft is a leading developer of version control software and bug tracking software. Its version control product line includes SourceAnywhere for VSS, SourceAnywhere (Standalone and Hosted Edition) and SCM Anywhere (Standalone and Hosted Edition). All products support the remote access and ...
7. How to reset the password of the SourceAnywhere Hosted Admin account?
   To reset the password of SourceAnywhere Hosted Admin account, please follow steps below: 1.Log in your web portal via the following page: https://www.dynamsoft.com/Secure/SAWHosted_Signin.aspx. (If you forget the password of your web portal, you can retrieve it via the following page: https:// ...
8. How to migrate from SourceSafe to SourceAnywhere Hosted?
   We provide a VSS Import Tool which enables you to completely migrate from Visual SourceSafe to SourceAnywhere Hosted without losing any history data. The data importing is implemented on Dynamsoft server side by our System Administrator. To get a smooth migration, we recommend you upgrade your ...
9. How do I add more space?
   For Free Plan, the space is not expandable. For other plans, you can add as much space as you need. The price of the extra space is $ 3/G/Month ($ 30/G/Year). To add more space, please contact  if the space size is insufficient for you.
10. How do I add more users?
    For Free Plan, you can have maximum 3 users. You cannot add more users for the free account. For information on how to add users in SourceAnywhere Hosted, please click here. For other plans, you can add as many users as you need by following the steps below: 1. Open https://www.dynamsoft.com/Sec ...
11. How to manage references in source control with Visual Studio?
    You may experience DLL missing issue when building a solution which is downloaded from source control. This is a common issue when managing references in source control with visual studio. The article below will help you solved the issue. http://stackoverflow.com/questions/3283737/manage-refere ...
12. How to add/reduce users in SourceAnywhere Hosted?
    To add users in SourceAnywhere Hosted, please follow the steps below: 1. Open https://www.dynamsoft.com/Secure/SAWhosted_Signin.aspx, and log in. 2. In the left menu bar, click Account Management: 3. Change the number of users (Monthly/Yearly) on your account by clicking Add/Reduce: 4. After ...
13. How to manually remove SourceAnywhere Hosted Client?
    Normally you can remove SourceAnywhere Hosted Client using Windows Install&Uninstall Wizard under Control panel. But you can also remove SourceAnywhere Hosted Client manually following the below steps: 1. Run CMD (if you are using Windows Vista or above, you need to right click on "CMD" and ch ...
14. Error message: Socket is closed by Server.
    Symptoms You may get the error when you try to check in or add files. Cause & Resolution It might be the firewall issue. Please make sure that the port (80 or 443) and the IPs (72.15.153.*) are not blocked by your PC firewall, router firewall, proxy agent, and etc. Unstable network can cause ...
15. How to delete the Admin user who is the only user in Administrators Group?
    In SourceAnywhere Hosted, the user "Admin" is counted as one user. If you want to assign another user to fulfill the administrative tasks, you can follow the steps below: 1. Log in SourceAnywhere Hosted Server Manager as "Admin". If you forget the password of "Admin", please click here to retrie ...
16. If I forget my web portal password, what should I do?
    You can reset your password via the following page: https://www.dynamsoft.com/Secure/SAWHosted_ForgotPassword.aspx
17. How can I find out how much space I am using?
    To view the space information about your accout, please follow steps below: Open https://www.dynamsoft.com/Secure/SAWHosted_Signin.aspx, and log in as Admin. In the left menu bar, click SAW Account Info tab, as seen in the follow screenshot: The space information will be shown.
18. How can I change the email address and other SourceAnywhere Hosted account info?
    You can change the account info by doing follows: Open https://www.dynamsoft.com/Secure/SAWhosted_Signin.aspx, and log in. In the left menu bar, click Profile, and change the account info in your account profile, as seen in the following screenshot: Click Billing Info tab and change the bil ...
19. How to register Issue Tracking Anywhere Hosted if I'm already a SourceAnywhere (SCM Anywhere) Hosted user
    You can follow the steps below to register an Issue Tracking Anywhere Hosted plan: 1. Log in Hosted web portal, and then click ITA Signup: https://www.dynamsoft.com/Secure/SAWHosted_Signin.aspx 2. Choose the plan you want to sign up in the right pane: 3. Click Sign up after you fill the blanks ...
20. How to improve the performance of SourceAnywhere Hosted?
    Generally, for the performance issue of SourceAnywhere Hosted, please check the following things: 1. Please make sure the network is OK. 2. Enable delta transfer by checking Use Delta transfer for data transfer at SourceAnywhere Hosted Client menu Tools -> Options -> General Tab. For more ...