Category » General Questions

There were 21 articles found in this category:

1. Dynamsoft Products News List
   Dynamsoft is the the leading developer of version control software and TWAIN SDK. Please find below the What's New list of Dynamsoft products: Product Name What's New Page Version Control Series SourceAnywhere Standalone www.dynamsoft.com/Products/SAWStandalone_News.aspx SourceAnyw ...
2. How to manually remove SourceAnywhere Hosted Client?
   Normally you can remove SourceAnywhere Hosted Client using Windows Install&Uninstall Wizard under Control panel. But you can also remove SourceAnywhere Hosted Client manually following the below steps: 1. Run CMD (if you are using Windows Vista or above, you need to right click on "CMD" and ch ...
3. How do I add more users?
   For Free Plan, you can have maximum 3 users. You cannot add more users for the free account. For information on how to add users in SourceAnywhere Hosted, please click here. For other plans, you can add as many users as you need by following the steps below: 1. Open https://www.dynamsoft.com/Sec ...
4. How to add/reduce users in SourceAnywhere Hosted?
   To add users in SourceAnywhere Hosted, please follow the steps below: 1. Open https://www.dynamsoft.com/Secure/SAWhosted_Signin.aspx, and log in. 2. In the left menu bar, click Manage Number of Users, and change the number of users, as seen in the following screenshot: 3. After the above step ...
5. Error message: Socket is closed by Server.
   Symptoms You may get the error when you try to check in or add files. Cause & Resolution It might be the firewall issue. Please make sure that the port (80 or 443) and the IPs (72.15.153.*) are not blocked by your PC firewall, router firewall, proxy agent, and etc. Unstable network can cause ...
6. Can I import data from SourceSafe into SourceAnywhere Hosted?
   Yes. You can transfer your VSS database to SourceAnywhere Hosted by following the steps below: 1. You can import your VSS data over to SourceAnywhere and send us your SourceAnywhere database: - Use VSS Import Tool that comes with SourceAnywhere Standalone Server to import data from your VSS data ...
7. Which version control solution should I choose?
   Dynamsoft is a leading developer of version control software and bug tracking software. Its version control product line includes SourceAnywhere for VSS, SourceAnywhere (Standalone and Hosted Edition) and SCM Anywhere (Standalone and Hosted Edition). All products support the remote access and ...
8. How to delete the Admin user who is the only user in Administrators Group?
   In SourceAnywhere Hosted, the user "Admin" is counted as one user. If you want to assign another user to fulfill the administrative tasks, you can follow the steps below: 1. Log in SourceAnywhere Hosted Server Manager as "Admin". If you forget the password of "Admin", please click here to retrie ...
9. How to reset the password of the SourceAnywhere Hosted Admin account?
   To reset the password of SourceAnywhere Hosted Admin account, please follow steps below: 1.Log in your web portal via the following page: https://www.dynamsoft.com/Secure/SAWHosted_Signin.aspx. (If you forget the password of your web portal, you can retrieve it via the following page: https:// ...
10. If I forget my web portal password, what should I do?
    You can reset your password via the following page: https://www.dynamsoft.com/Secure/SAWHosted_ForgotPassword.aspx
11. How can I find out how much space I am using?
    To view the space information about your accout, please follow steps below: Open https://www.dynamsoft.com/Secure/SAWHosted_Signin.aspx, and log in as Admin. In the left menu bar, click SAW Account Info tab, as seen in the follow screenshot: The space information will be shown.
12. How can I change the email address and other SourceAnywhere Hosted account info?
    You can change the account info by doing follows: Open https://www.dynamsoft.com/Secure/SAWhosted_Signin.aspx, and log in. In the left menu bar, click Profile, and change the account info in your account profile, as seen in the following screenshot: Click Billing Info tab and change the bil ...
13. How to register Issue Tracking Anywhere Hosted if I'm already a SourceAnywhere (SCM Anywhere) Hosted user
    You can follow the steps below to register an Issue Tracking Anywhere Hosted plan: 1. Log in Hosted web portal, and then click ITA Signup: https://www.dynamsoft.com/Secure/SAWHosted_Signin.aspx 2. Choose the plan you want to sign up in the right pane: 3. Click Sign up after you fill the blanks ...
14. How to improve the performance of SourceAnywhere Hosted?
    Generally, for the performance issue of SourceAnywhere Hosted, please check the following things: 1. Please make sure the network is OK. 2. Enable delta transfer by checking Use Delta transfer for data transfer at SourceAnywhere Hosted Client menu Tools -> Options -> General Tab. For more ...
15. How to enable the blocked IPs in Windows Vista?
    You can follow the steps below to enable the blocked IPs: 1. In the Start menu, type "administrative tools" and then open the file of the same name when it appears. 2. Open Windows Firewall with Advanced Security. 3. Click Windows Firewall with Advanced Security on Local Computer -> Outboun ...
16. How to get the file size/count limitation information?
    You can follow the steps below to get the limitation information: 1. Open https://www.dynamsoft.com/Secure/SAWHosted_Signin.aspx and log in. 2. In the left menu bar, click SourceAnywhere(SAW) Hosted | SAW Account Info. 3. Find the file count and size limitation on every check in (check out, ge ...
17. Can SourceAnywhere Hosted diff/merge binary files?
    The default Diff/Merge tool of SourceAnywhere Hosted, MergeHero, cannot handle binary files with comparing/merging. However, SourceAnywhere Hosted allows you to configure external programs for Diff/Merge. You can configure SourceAnywhere Hosted with a tool that can handle binary files at menu T ...
18. How do I add more space?
    For Free Plan, the space is not expandable. For other plans, you can add as much space as you need. The price of the extra space is US $0.1/M/Month (US $1/M/Year). To add more space, please follow the steps below: 1. Open https://www.dynamsoft.com/Secure/SAWHosted_Signin.aspx, and log in as Adm ...
19. Can I install the SourceAnywhere Hosted client on several PCs?
    Yes. SourceAnywhere Hosted is licensed on a per user basis. Each user may install the SourceAnywhere Hosted client on multiple machines as needed and access SourceAnywhere Hosted server from multiple clients at the same time.
20. What is the maximum size of files we can upload or download at a time ?
    Different SourceAnywhere Hosted plans have different upload and download limits. For Enterprise plan, the limit is 80MB. For other plans, the limit is 50M. To view the operation limitation, please follow steps below: 1. Open https://www.dynamsoft.com/Secure/SAWhosted_Signin.aspx, and log in as ...