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There were 12 articles found in this category:

  1. questionHow to generate a product key
    This page in products: Bind domain Unbind domain v10 or earlier For trial users, please contact support[at]dynamsoft.com to get a new product key, and jump directly to step #III. For paid users, please follow the steps below. Get License Keys For paid customers, you should get an email with ...
  2. questionWhy can't I download Dynamsoft ActiveX control onto the client machine?
    This article applies to the following Dynamsoft image acquisition SDKs. Dynamic Web TWAIN ActiveX Edition ImageCapture Suite ActiveX Edition Note: Recently Microsoft has released an update for Internet explorer that has resulted in the Active X control not being installed correctly. If you ar ...
  3. questionError message: Object doesn't support this property or method
    This article applies to the following Dynamsoft image acquisition SDKs. Dynamic Web TWAIN ActiveX Edition ImageCapture Suite ActiveX Edition Symptoms: When you access a web page containing Dynamsoft ActiveX control, you may receive the following JavaScript error: Cause: 1. The ActiveX cont ...
  4. questionError message: Your License Number is empty or it's invalid. (v8 or older)
    Symptom: When you generate the LPK file or run an application containing Dynamsoft image acquisition SDK, you may receive the following error message:  Cause: This problem may occur in the following conditions: The error occurs when entering serial number. The error occurs when generating L ...
  5. questionError message: Your trial license has expired
    Symptoms: When you access a web page or run an application containing Dynamsoft image acquisition SDK, you may receive the following message: Cause: The license of the trial version has expired. Resolution: 1. Send an email to Catherine@dynamsoft.com to ask for an extended trial license. ...
  6. questionHTTPPostResponseString: You have attempted to execute a CGI, ISAPI, or other executable program from a directory that does not allow programs to be executed.
    This article applies to the following Dynamsoft image acquisition SDKs. Dynamic Web TWAIN ImageCapture Suite Symptom: When you get the error message "HTTP process error" from ErrorString and check HTTPPostResponseString, you might get the following error message: The page cannot be disp ...
  7. questionWhere can I find the LPK file, the CAB file and the MSI file?
    This article applies to the following Dynamsoft image acquisition SDKs. Dynamic Web TWAIN Dynamic Webcam SDK ImageCapture Suite 1. LPK (v8 or older) and CAB The signed CAB file can be found in the installation directory of the ActiveX control. For version 9 users or above, please make sure y ...
  8. questionWhy are there two DynamicWebTwain Class at LPK tool.exe?
    This article applies to the following Dynamsoft image acquisition SDKs version 8 or older. We take Dynamic Web TWAIN as example in this article. It's the same for the other 2 products. Dynamic Web TWAIN ActiveX Edition Dynamic Webcam SDK ActiveX Edition ImageCapture Suite ActiveX Edition S ...
  9. questionHow to generate an LPK file?
    Important Note: Since version 9, the license verification has been changed and the LPK file is no longer needed. If you are using version 9 or above, please refer to how to use the license. This article applies to the following Dynamsoft image acquisition SDKs (version 8 or older). The screensho ...
  10. question[Troubleshooting] Error Messages About Your License
    This page in versions: 10.x 9.0 to 9.2 8.0 or older Symptom: When you click on the Scan button on your scan page, you may receive one of the following errors about your license: #1. Your License Number is empty or it’s invalid #2. The trial license for Web TWAIN ActiveX has expired #3. The tri ...
  11. questionHow to upgrade Mac Edition from Trial to Full version?
    This article shows how to upgrade to full version of Dynamic Web TWAIN / ImageCapture Suite Mac edition from server side. Kindly follow steps below. Step 1: Update Product Key as following. Please search ProductKey in your JS code, and update its value with your new product key number. var _dw ...
  12. questionHow to auto notify non-IE users to upgrade Dynamsoft image acquisition SDKs?
    This article applies to the following Dynamsoft image acquisition SDKs. Dynamic Web TWAIN Plug-in Edition Dynamic Web TWAIN Mac Edition ImageCapture Suite Plug-in Edition ImageCapture Suite Mac Edition. To notify end users there is a newer version of Plug-in, you can check the current versi ...