Category » How to Get Support

There were 10 articles found in this category:

1. How to troubleshoot by setting TWAINDSM environment variable?
   By setting an environment variable you can create a log file from the DSM that may help narrow down the issue. Please follow the steps below: 1. Rename the twain_32.dll (under C:\Windows) to twain_32.dll_1 or any other names. By default, your TWAIN application will use twain_32.dll rather than ...
2. How do we get started with the Virtual Developer Service?
   Following is the work flow of Virtual Developer Service. 1. Send your detailed requirements to the support team at twainsupport@dynamsoft.com. 2. Our developers will analyze the requirements and send "Requirements Analysis" back to you. 3. If you agree with "Requirements Analysis", please send u ...
3. How to catch detailed information by using LogLevel Property?
   Since version 6.3.1 of Dynamic Web TWAIN, we added a new property called "LogLevel" to catch detailed information when necessary. The property returns or sets the log level for debug purpose. Data type: Short Syntax: ObjectName. LogLevel Remark: 0 - The default value for LogLevel. 1 - More outpu ...
4. How to get advanced samples of Dynamic Web TWAIN?
   To save your time and energy on evaluating Dynamic Web TWAIN, besides basic samples on our website, we also uploaded advanced samples to our SourceAnywhere Hosted, which is a SQL-based source control software from Dynamsoft. List of Samples: Online Demo (click here to test our Online Demo) Set ...
5. Whom should I contact if I need technical support?
   1. We provide at least 20 hours Live Help per weekday. Live Help is an online chat service for our customers to interact with our support professional in real time. Please click here to contact us via Live Help. 2. You can email our support team. Our email address for TWAIN family products is t ...
6. What is GoToMeeting?
   Dynamsoft is committed to providing the best customer support in the industry. Our support team is ready to offer no time limit, high quality, friendly and responsively technical support for our valued registered users. GoToMeeting is a Web conferencing tool that allows you to schedule presenta ...
7. What is Live Help?
   Dynamsoft is committed to provide the best customer support in the industry. Our support team is ready to offer no time limit, high quality, friendly and responsively technical support for our valued registered users. We provide at least 20 hours Live Support per weekday. Live Support is an onl ...
8. Is it possible you provide me with sample code of Dynamic Web TWAIN?
   Yes, we provide sample code of Dynamic Web TWAIN in ASP, VB.NET, C#, PHP+Apache and JSP+Tomcat . Web application: If you need a Web application sample of Dynamic Web TWAIN, please click here to download samples. Desk top application: You can find these samples at "start -> All Programs -> ...
9. What can I do if I would like to request some features in the next version of Dynamic Web TWAIN?
   Should you need any feature request, please contact us at twainsupport@dynamsoft.com. Any feedback is very important to us. References: For all the properties and methods that Dynamic Web TWAIN (DWT) has, please refer to: DWT Help To try with our online demo, please go to: DWT Online Demo To d ...
10. What are the major differences between the Virtual Developer Service and usual customer support?
    1. With the Virtual Developer Service, we can be involved in your project as much as needed. We take part in your project from requirement analysis to completion. 2. With the Virtual Developer Service, we communicate with you closely, analyze your requirements, propose tech solutions, write the ...